Resource Manager

Resource Management

Phoenix, AZ

Resource management sits at the intersection of client teams, discipline teams, and operations. The resource manager supports and executes resource management processes; acts as talent advocate for the creative, development, and digital strategy departments; maintains freelance budgets and databases; complies with internal contracting policies; and develops and distributes resource management reports. This role reports to the operations lead.

Ongoing management of full-time resources

  • Manage and solve for day-to-day resource requests, escalating issues to the operations lead
  • Lead and participate in weekly resourcing meetings
  • Provide informed casting suggestions based on a complete understanding of resource skill sets and employees’ career paths
  • Maintain searchable database of skill sets and category experience from all on-staff employees o Monitor and approve PTO requests
  • Add approved PTO to Google Calendar and Workamajig

Ongoing management of freelance resources

  • Develop and manage to monthly freelance budget to maximize profitability
  • Approve weekly time sheets and invoices for all contract employees, reviewing for internal code usage, utilization, and compliance with budgeted project hours
  • Manage freelance and vendor contracts and relationships
  • Negotiate rates with freelancers and vendors
  • Comply with internal contracting policies for all freelance and temp resources
  • Actively maintain freelance database/pool, updating with internal feedback once a freelance assignment is complete
  • Proactively identify talent gaps and source freelance resources to fill those gaps, as needed

Onboarding support

  • Facilitate time sheet training for all new hires (full-time and freelance)
  • Collaborate with office admin on seating assignments for new hires (full-time and freelance)
  • Ensure new hires (full-time and freelance) are set up with appropriate equipment and codes in Workamajig, liaising with IT as necessary

Hard skills

  • Basic working knowledge of Microsoft Excel with strong desire to learn more
  • 1 to 2 years of experience working at an agency or a similar fast-paced environment

Soft skills

  • Proactive, self-sufficient, and intrinsically motivated
  • Hardworking, always providing creative solutions to problems
  • Strong interpersonal skills; proven ability to build trust quickly
  • Because of the nature of the role, there will be exposure to sensitive information; confidentially is key