Human Resource Director

People and Culture

Saratoga Springs, NY

The  Director, P&C is responsible for the improvement and execution of all generalist activities across the employee life cycle, including onboarding, employee relations, compensation and benefits, HR operations, organizational development, engagement, performance and talent management, analytics, and offboarding. This role is pivotal in scaling P&C to support a growing team.


Responsible for coordinating with all Fingerpaint and acquired company offices in streamlining and implementing companywide initiatives, programs, and systems.


Works with the CPO and business leadership to develop talent management priorities and strategies that ensure HR practices support business objectives and goals.



HR Leadership and Partnership

  • Proactively engages with senior leaders within office/region to establish relationships and to build initiatives that meet business objectives at scale
  • Leads HR team members by setting structure, roles and responsibilities, and objectives that drive collaboration and career growth
  • As a key member of P&C team, sets practices and initiatives that drive culture and desired behaviors


Employee Relations

  • Provides counsel and advice to employees and managers to ensure appropriate steps are taken with respect to all employee relations issues within the company’s policies and procedures
  • Works with management to resolve any conflicts within management structure or between employee/manager relationships
  • Responsible for overseeing all performance improvement plans, including review of all plans and management of timeframes
  • Responsible for ensuring the Exit Interview process for all terminating employees, including involuntary separation agreements/terms, is executed well for all employees



  • Actively participates in and shares responsibility for administering the benefit plans in accordance with the plan agreements and established policies
  • Acts as local benefits contact in coordinating with corporate benefits functions and all aspects of enrollment, changes, etc
  • Exercises knowledge of state laws to ensure compliance on all levels with respect to benefits (unemployment, FMLA, etc)
  • Manages all local Leave of Absence requests, supervision, and returns
  • Manages local work-life benefits programs/activities (gifts, wellness programs, volunteer programs, and discount/convenience programs)


Compensation/Performance Management Planning

  • Together with CPO, finance, and leadership, manages the performance management and compensation review processes, including discretionary bonus programs as appropriate
  • Takes the lead in benchmarking salary information and recommending adjustments as appropriate
  • Coordinates with payroll function (new hires, terminations, W-2 changes, direct deposit, etc)



  • Works in conjunction with senior HR management and recruitment team to ensure workforce planning is reflected in recruitment efforts
  • Continuously improves employee onboarding experience


Learning and Development/Organizational Development

  • Works with key individuals in the development of training and development programs for employees at all levels that will enable them to advance the skills required to perform their jobs satisfactorily; this will enable the company to have a trained workforce that can achieve its growth objectives
  • Oversees vendor sourcing and assessment in addition to program execution for technical, professional, and leadership development offerings
  • Assists in the implementation and development of changes in organizational structure


Data Integrity/HRIS Management

  • Oversees implementation of new HRIS across multiple agencies
  • Implements data analytics tools and draws insights based on regular analysis of our people data
  • Oversees and audits all local employee data on an ongoing basis to ensure all data are up-to-date (supervisor, title, salary, etc)
  • Oversees/audits data for accuracy
  • Oversees resources in responding to local data requests/audits


Strategic Thinking and Leadership

  • Leads and contributes to the development of retention strategies
  • Articulates effective strategic rationale and logic flow
  • Ensures key information is provided to team regarding internal agency issues, changes in account status, etc
  • Responds appropriately when presented with problems and issues
  • Seeks lasting solutions rather than quick fixes
  • Constructs and delivers accurate, honest, and timely performance management documents


Communications Skills

  • Expresses oneself clearly and concisely in oral communications
  • Writes in a clear, compelling, and concise manner that is authentic
  • Organizes ideas and information logically and sequentially
  • Develops presentation materials/reports that are clear, compelling, and persuasive
  • Adapts communication style to relevant audiences
  • Establishes and maintains communications process within HR group and internal operational teams
  • Maintains frequent/as needed communication with agency partners and disseminates pertinent information to HR team




  • 10 to 15 years’ experience in a generalist role acting independently in growth and acquisition environments
  • Proven ability to forge relationships with senior management in matrix and influence roles
  • Prior work experience in acquisition integration
  • Advanced knowledge of HRIS systems
  • Must possess strong analytical and problem-solving abilities
  • Must be versatile and detail-oriented
  • Must possess leadership attributes and demonstrate HR competence
  • Must have superb written and oral communication skills
  • Must be able to present recommendations/ideas to broad teams
  • Must have experience executing simple and complex strategies that support HR and business objectives