Resource Manager

Operations

Cedar Knolls, NJ

Resource management sits at the intersection of client teams, discipline teams, and operations. The resource manager supports and executes resource management processes; acts as talent advocate for the creative, development, and digital strategy departments; maintains freelance budgets and databases; complies with internal contracting policies; and develops and distributes resource management reports. This role reports to the operations lead. 

  • Ongoing management of full-time resources
    1. Manage and solve for day-to-day resource requests, escalating issues to the operations lead
    2. Lead and participate in weekly resourcing meetings
    3. Provide informed casting suggestions based on a complete understanding of resource skill-sets and employees’ career paths
    4. Maintain searchable database of skill-sets and category experience from all on-staff employees
    5. Monitor and approve PTO requests
    6. Add approved PTO to Google Calendar and Workamajig
  • Ongoing management of freelance resources
    1. Develop, and manage to, monthly freelance budget to maximize profitability
    2. Produce weekly freelance/temp budget reports and distribute to operations lead, general manager, and finance
    3. Approve weekly timesheets and invoices for all contract employees, reviewing for internal code usage, utilization, and compliance with budgeted project hours
    4. Manage freelance and vendor contracts and relationships
    5. Negotiate rates with freelancers and vendors
    6. Comply with internal contracting policies for all freelance and temp resources
    7. Actively maintain freelance database/pool, updating with internal feedback once a freelance assignment is complete
    8. Proactively identify talent gaps and source freelance resources to fill those gaps, as needed 
  • Develop and enhance customized reporting based on operations needs
  • Onboarding support
    1. Facilitate timesheet training for all new hires (full-time and freelance)
    2. Collaborate with office admin on seating assignments for new hires (full-time and freelance)
    3. Ensure new hires (full-time and freelance) are set up with appropriate equipment and codes in Workamajig, liaising with IT as necessary 


Hard skills

  1. Basic working knowledge of Microsoft Excel with strong desire to learn more
  2. 1 to 2 years of experience working at an agency or a similar, fast-paced environment

 

Soft skills

  1. Proactive, self-sufficient, and intrinsically motivated
  2. Hard-working; always providing creative solutions to problems
  3. Strong interpersonal skills; proven ability to build trust quickly
  4. Because of the nature of the role, there will be exposure to sensitive information; confidentially is key